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Terms and Conditions

1. Identity of the Seller

The seller of the products in the online catalogs of the website WWW.PETERLEGWOOD.COM is PETERLEGWOOD S.R.L., with registered office at Via Vizzotto, 19, 30027, San Donà di Piave (VE), Italy. Tel: +39 0421 479320, email: info@peterlegwood.com [hereinafter referred to as “PLW”].

2. Essential Characteristics of the Service

Through this website, PLW offers an online catalog of footwear, orthotic supports, and other items. The conditions set forth below govern the sale and supply of Products by PLW to the Customer.
The submission of a purchase order by the Customer implies the acceptance of these sales conditions. PLW reserves the right to modify these general conditions of sale upon notice published on the Website.

The visual representation of products on the Site normally corresponds to the photographic image of the products themselves and is intended solely for presentation for sale, without any guarantee or commitment by PLW regarding the exact correspondence between the image on the e-commerce site and the actual product, particularly regarding color aspects.

3. Use of the Service

Product Selection Procedure: Before starting the purchase process, the Customer must select the Products they intend to buy. A “virtual shopping cart” is visible on each Product page: clicking the cart icon adds the item automatically. This must be repeated for each Product.

Purchase Procedure: Clicking the “Checkout” icon begins the order confirmation. Billing information is required; this data will be used for invoicing. The invoice will arrive with the Product upon delivery. It is essential to verify the accuracy of the personal or corporate name and other information (address, ZIP code, Tax Code/VAT number).

Payment Methods:

  • PayPal: PLW will direct the “End Order” to the “PayPal Payments” page. The Customer enters their credentials to proceed. Credit cards (VISA, MASTERCARD) can also be used via PayPal without an account.
  • Advance Bank Transfer:
    Bank: UNICREDIT BANCA SPA
    IBAN: IT90K0200836283000004635912
    Beneficiary: PETERLEGWOOD S.R.L.

Conclusion of the Contract:

The contract will be archived electronically. By sending the order, the Customer authorizes PLW to use the data for the execution of the supply. In case of unavailability, PLW will inform the Customer promptly and refund any sums paid; the Customer is not entitled to any further indemnity.

4. Prices

All products are described in detail. Each product sheet indicates the retail price, including VAT.

5. Delivery

Orders are processed within a maximum of seven days.

No shipment is made until the amount is credited. Delivery terms are indicative and calculated in working days; PLW is not liable for damages from early or delayed delivery.

If the Customer fails to take delivery, PLW may store the products and charge the Customer for related costs.

Average delivery: 3-7 working days (Mon-Fri).

6. Upon Receipt of the Package

The Customer must verify:

  • That the package is intact, undamaged, and dry.
  • That the custom adhesive tape is untampered with.
  • That the number of packages matches the waybill. Disputes must be raised immediately with the carrier. If damaged, you must:
  • Accept with reservation: Write “Accepted with right of reservation because… (describe damage)” before signing.
  • Reject the package: Refuse for tampering.
    Otherwise, the package is considered correctly delivered.

7. Returns

Returns are possible within 14 days of shipment.

Defective products: Shipping costs are covered by PLW.
Size/Item exchange or Refund: Shipping costs are the responsibility of the Customer.

Returns: To initiate a return for defects, email info@peterlegwood.com with the subject line stating the defect type.

8. Claims and Contacts

Website: www.peterlegwood.com
Email: info@peterlegwood.com

9. Public Access and Cookies

PLW uses “cookies” to improve navigation. If purchasing from a public computer (Internet Point), the Customer is advised to delete cookies and close the browser to protect personal data.

10. Personal Data Processing

PLW is the data controller. For information regarding rights under data protection laws (Art. 7 of Legislative Decree 196/03), please refer to the detailed privacy policy provided during registration.

11. Customer Obligations

The Customer is solely responsible for the truthfulness of the data provided.

By confirming the order, the Customer declares:

  1. To have read and accepted the General Terms and Conditions (GTC);
  2. Authorizes the processing of personal data for payment and supply purposes.

The Customer must not send sensitive third-party data.

12. Jurisdiction

Any dispute not related to consumers shall be subject to the exclusive jurisdiction of the Court of Venice.

Payment & Shipping Specifics (Summary for Customers)

> PayPal/Credit Cards:

A standard additional fee of 3.4% is applied by PayPal.

> Bank Transfer:

Processing begins once funds are credited (1-3 business days). Please send a copy of the receipt to info@peterlegwood.com to speed up the process.

NB. If the sender’s name differs from the order name, specify this in the notes.

Shipping:

Times: 3-7 working days. 4-8 days for Calabria, Sicily, Sardinia, and remote areas.

Delivery: Couriers do not deliver to upper floors. After two failed attempts, the goods will be held for 5 days at the depot before returning to us.

Important: Please provide a valid phone number. Sign with “Reserve” if you notice any damage to the box to ensure eligibility for replacement.